3:30-4:45 p.m

11-C. Generative AI: Change Agent in Aging Services

The adoption of Artificial Intelligence (AI) is accelerating across the aging services sector, often in unplanned ways through tools like ChatGPT and Microsoft Copilot. To make the most of this innovation, organizational leaders must be intentional about how they introduce AI in their workplaces and care settings. This session will explore the benefits of AI, including its ability to reduce administrative burden and mental load, support scheduling and staffing analysis, test ideas, rethink workflows, and facilitate personalized care. Equally important, presenters will share essential strategies to help you mitigate risks related to AI-related privacy, data use, bias, and human oversight. Join us to learn how AI can help your organization build capacity, resilience, and sustainable progress—and how you can intentionally guide its adoption.

• Dusanka Delovska-Trajkova, CIO, Ingleside
• Richard Foor, VP of Information Technology, Givens Communities
• Peter Kress, Senior Vice President & Chief Innovation Officer, Acts Retirement-Life Communities, Inc.