1:45-3:00 p.m

23-E. Peer Coaching in Action

By pairing individuals with similar roles or professional backgrounds, peer coaching programs foster trust, empathy, and shared understanding—creating stronger connections and more meaningful support. This collaborative approach not only supports skill development, but can also improve job satisfaction, strengthen retention, and reduce turnover. During this session, two aging services providers will discuss both the benefits and the realities of launching and sustaining these programs, including addressing financial constraints and securing leadership buy-in. They will also share how these programs have helped team members build stronger relationships, enhance their professional skills, and bring invaluable benefits to the communities they serve. You’ll take away insights and best practices for designing and implementing a peer coaching program in your organization.

• Michelle Henderson, CHRO, Brio Living Services
• Nicole Maag, Chief of Residential Services, Brio Living Services
• David Larance-Patterson, Learning & Org Development Director, HumanGood Inc.
• Kenya Bryant, Executive Director, Ingleside at King Farm
• Kendra Roberts, Vice President of Operations, HumanGood Inc.