Today’s aging services leaders are called to innovate boldly while leading with clarity in constant uncertainty. Join Dr. Safi Bahcall and Dr. Laura Huang as they share powerful insights on making bold ideas stick and leading with confidence when information is incomplete. These keynote sessions will equip leaders with practical tools to drive innovation, trust their judgment, and lead decisively in times of change.

Turning Big Ideas into Breakthroughs: How Aging Services Leaders Can Make Innovation Stick Featuring Dr. Safi Bahcall

Monday, April 20 | 8:30–10:30 a.m.

Aging services leaders are navigating a moment where innovation is essential—but fragile. New care models, workforce strategies, technology solutions, and culture shifts often fail not because the ideas are wrong, but because organizations are not structured to let them survive. Drawing on insights from his book Loonshots, Dr. Safi Bahcall introduces a practical framework for nurturing breakthrough ideas while maintaining operational excellence. Dr. Bahcall will teach us to design systems, incentives, and decision-making structures that allow innovation to take root, scale, and drive meaningful impact across our complex, mission-driven organizations.

You Already Know: Leading with Confidence and Clarity in Uncertain Times Featuring Dr. Laura Huang

Tuesday, April 21 | 8:30–10:30 a.m.

Aging services leaders face constant uncertainty—from workforce pressures to evolving regulations and the rapid rise of AI. Many respond by gathering more data, often sidelining their own intuition. In this keynote, Dr. Laura Huang argues that intuition—shaped by experience and context—is what truly distinguishes high performing leaders. Drawing on her research and insights from her bestselling book, You Already Know, Dr. Huang shows how leaders can combine data with gut instinct to make clearer, more confident decisions. This session equips us to lead decisively when information is incomplete and stakes are high.