3:45 – 5:15 p.m.

Care Coordination Across the Continuum

Care coordination is the lynchpin of successful aging in the community and throughout the aging services continuum. This coordination benefits older adults and their caregivers, whether those older adults live in their lifelong home, an affordable or middle-market housing community, a life plan community, or with support from a Continuing Care at Home program. How can providers of aging services best design care coordination services for older adults in their various service lines? Join fellow leaders during this session to explore the nuances of care coordination throughout the continuum and to gain insights that will help you advance and expand care coordination in your organization.

3:45 – 5:15 p.m.

Building Success by Rebalancing Your Service Lines

Mission-driven providers of aging services must navigate complex financial and consumer dynamics while striving to succeed in their local markets. Some providers tackle this challenge by rebalancing their service lines to meet or expand their mission, manage costs, address workforce challenges, and position themselves for the future. This session will explore how leaders can engage in strategic conversations to help their senior living organizations remain competitive. This session will offer strategies to engage your leadership team and board in decisions to right-size, downsize, upsize, or expand your service lines. You’ll also hear from providers who have started down this path, the process they followed, what they have learned so far, and how affiliations and partnerships helped them move forward.

11:00 a.m. – 12:30 p.m.

Global Perspectives on Foreign-Born Workers

A growing number of aging services providers are recruiting foreign-born immigrants and refugees to staff their care settings worldwide. This recruitment phenomenon was the topic of a rich discussion at the 2023 Global Ageing Network (GAN) International Workforce Summit. During this session, U.S. and Canadian colleagues will explore recruitment, training, and retention strategies employers currently use to attract foreign-born caregivers. Join this high-level discussion about the ethics of such activities, including the impact of worker migration on immigrants’ countries of origin. Envision how provider organizations worldwide might come together to address global workforce challenges while supporting foreign-born caregivers through skills training, core competencies, and recruitment standards.

11:00 a.m. – 12:30 p.m.

Moving Forward to Improve Nursing Home Quality

In 2022, the National Academies of Sciences, Engineering, and Medicine (NASEM) released groundbreaking recommendations for improving the quality of care in nursing homes nationwide. Since then, the Moving Forward Nursing Home Quality Coalition has developed action plans to advance some of NASEM’s recommendations and begun work to implement those plans. This session will focus on implementation progress. Coalition leaders will describe their work to promote financing for physical plant renovations, the adoption of health information technology, testing and evaluation of care planning standards, and other action plan work. As the Coalition completes its first two years of work, there’s no better time to review the group’s accomplishments and discuss its future direction.

11:00 a.m. – 12:30 p.m.

The CEO-Board Chair Relationship: A Recipe for Success

A strong working relationship between an organization’s chief executive and the chair of its board of directors is critical to the success of senior living organizations. But that relationship can be complex. The missions of the CEO and board chair must align so the organization can move forward. However, there must also be a healthy tension between the two leaders to preserve the board’s independence. How do organizations go about creating this balance? Governance expert Jane Mack, CEOs, and board chairs will be on hand during this session to provide direction. They’ll explore the characteristics of a healthy and productive relationship between the board chair and the executive. You’ll take home model practices to help you and your board build that relationship.

11:00 a.m. – 12:30 p.m.

Moving Forward to Improve Nursing Home Quality

In 2022, the National Academies of Sciences, Engineering, and Medicine (NASEM) released groundbreaking recommendations for improving the quality of care in nursing homes nationwide. Since then, the Moving Forward Nursing Home Quality Coalition has developed action plans to advance some of NASEM’s recommendations and begun work to implement those plans. This session will focus on implementation progress. Coalition leaders will describe their work to promote financing for physical plant renovations, the adoption of health information technology, testing and evaluation of care planning standards, and other action plan work. As the Coalition completes its first two years of work, there’s no better time to review the group’s accomplishments and discuss its future direction.

1:45 – 3:15 p.m.

Policy Update: How States are Regulating Life Plan Communities

Regulatory oversight of life plan communities varies widely across the nation. Many states have adopted statutory language addressing such issues as financial reporting, reserve fund requirements, bankruptcy proceedings, consumer protections, and contract requirements for these communities. Twelve states still have no mechanism to regulate this complex and ever-evolving model. During this session, you’ll gain a high-level understanding of the regulatory language that state statutes share and the distinctive requirements that a few states enforce. Hear from executives at LeadingAge member organizations that are successfully operating life plan communities in a complex regulatory environment, and from leaders who are actively advocating to change their states’ regulatory language. You’ll leave this session with tools and resources to navigate regulatory issues facing your life plan community.

1:45 – 3:15 p.m.

Emerging Trends in Life Plan Community Contract Language

As the life plan community model continues to evolve, many life plan community providers are redefining the continuum of care and services they offer residents. As a result, life plan communities are making the difficult decision to change, update, revise, or completely rewrite their Residence and Care Agreement contracts. This session will help you understand how life plan community contracts have evolved and how state statutes have shaped that evolution. Let experienced attorneys educate you about the emerging trends in contract language revision. You’ll learn how organizations like yours navigate the process of revising contract language after making hard choices that reshaped care and services. You’ll be better prepared to decide whether and how to change your community’s contract language.

1:45 – 3:15 p.m.

Insights from Providers Serving the Middle Market

Many older adults find themselves caught in the middle. Their incomes are too high to qualify for subsidized housing and services but not high enough to afford assisted living or life plan communities. They are often shut out of senior housing options and could have difficulty paying for services and supports as they age. This session will kick off with research findings describing this population, followed by a panel of LeadingAge members trying to address housing and care needs among middle-market consumers. Panelists will offer guidance on defining your local market, educating prospective residents about their options, offering the right amenities, and deciding whether to develop rental or entry-fee products. Bring your questions to this session and prepare to be inspired to expand your mission to this underserved population.

1:45 – 3:15 p.m.

Policy Update: How States are Regulating Life Plan Communities

Regulatory oversight of life plan communities varies widely across the nation. Many states have adopted statutory language addressing such issues as financial reporting, reserve fund requirements, bankruptcy proceedings, consumer protections, and contract requirements for these communities. Twelve states still have no mechanism to regulate this complex and ever-evolving model. During this session, you’ll gain a high-level understanding of the regulatory language that state statutes share and the distinctive requirements that a few states enforce. Hear from executives at LeadingAge member organizations that are successfully operating life plan communities in a complex regulatory environment, and from leaders who are actively advocating to change their states’ regulatory language. You’ll leave this session with tools and resources to navigate regulatory issues facing your life plan community.

3:45 – 5:15 p.m.

Managed Care in the Spotlight: What’s Next?

The past year has brought significant regulatory and legislative activity to managed care. With more than 50% of Medicare beneficiaries enrolled in a Medicare Advantage or special needs plan, policymakers cannot ignore managed care’s impact on the broader healthcare system and the aging services sector. Of particular concern are the rising number of erroneous denials of medically necessary Medicare services, and terminations of services in opposition to provider assessments. Join this session to get the latest information from Senate and House staffers, representatives from the Centers for Medicare & Medicaid Services, and providers of aging services. You’ll gain important insights into how new Medicare Advantage rules are impacting care determinations and what issues are looming on the horizon.

1:45 – 3:15 p.m.

Insights from Providers Serving the Middle Market

Many older adults find themselves caught in the middle. Their incomes are too high to qualify for subsidized housing and services but not high enough to afford assisted living or life plan communities. They are often shut out of senior housing options and could have difficulty paying for services and supports as they age. This session will kick off with research findings describing this population, followed by a panel of LeadingAge members trying to address housing and care needs among middle-market consumers. Panelists will offer guidance on defining your local market, educating prospective residents about their options, offering the right amenities, and deciding whether to develop rental or entry-fee products. Bring your questions to this session and prepare to be inspired to expand your mission to this underserved population.