3:30 – 4:45 p.m.

How is AI Transforming Aging Services?

Artificial Intelligence (AI) is poised to transform the aging services sector, leading to significant advancements in care delivery, operations, and resident engagement. This session will explore AI tools and systems that use advanced algorithms to analyze data, identify patterns, and provide actionable insights. Presenters will explain predictive analytics, which can anticipate resident health needs and enable proactive measures; automated task management, which can streamline workflows; and conversational AI, which can reduce loneliness among residents and improve their quality of life. You’ll also get a peek at future trends, including advanced safety monitoring technologies and systems that respond dynamically to changes as they happen. Don’t miss this opportunity to discover how strategic AI implementation can empower your organization to address emerging challenges and elevate the standard of care.

3:30 – 4:45 p.m.

Legal and Regulatory Issues to Monitor in 2025 and Beyond

Providers of housing, care, and services for older adults face a variety of legal and regulatory risks and challenges. This session will highlight key issues and trends to monitor in 2025 and beyond. Presenters will cite examples from recent legal cases and explore evolving regulatory requirements designed to govern the security of electronic health information, discrimination based on disability, and other issues. They will also provide data on adverse events, such as falls, that can lead to increased risk. You’ll take home recommended strategies and practices to support compliance, risk management, and the well-being of residents and clients.

3:30 – 4:45 p.m.

Plan for the Future by Tapping the Wisdom of Retired CEOs

The wisdom of retired leaders in aging services is an untapped resource that could help us ponder current opportunities and challenges and plan for a vibrant future. During this session, a panel of retired CEOs will reflect on a variety of topics, including what kept them up at night while leading an aging services organization, their current concerns about our sector, what issues they understand more clearly now that they are retired, what they would have done differently, and what they believe today’s aging services CEOs can do now to ensure a vibrant future for older adults and the organizations that support them. Don’t miss this opportunity to hear the reflections, insights, concerns, and hopes of our field’s retired leaders.

3:30 – 4:45 p.m.

Turning Skilled Nursing Skeptics into Believers

Are your leadership team, board, and key stakeholders skeptical about the skilled nursing model? This session might change their minds. A panel of mission-driven LeadingAge member providers will explain why they are investing in, reinventing, or transforming the skilled nursing model into a high-quality, valuable service line that meets organizational needs while addressing critical service gaps. Learn how the panelists have navigated key skilled nursing challengesu2014including consumer preferences, reimbursement pressures, workforce issues, and rising costsu2014and how these challenges have shaped organizational decision-making. Discover strategies to help your organization’s leaders and board members adopt a shared vision for the future of skilled nursing. You’ll take home innovative approaches to reinventing and strengthening the skilled nursing model.

3:30 – 4:45 p.m.

Welcoming Residents to Your Board: What You Should Know

As consumer expectations evolve, many senior living residents want to play meaningful roles in governing their organizations. Residents can contribute valuable skills and perspectives to an organization’s board of directors, but their board membership raises serious questions about conflicts of interest, representation, and governance dynamics. How can boards effectively include residents while safeguarding the organization’s long-term health? This session will explore the complexities of resident participation on governing boards. Presenters will discuss how to vet and nominate residents for board positions. They will also answer questions about whether resident board members should serve as officers or recuse themselves from decisions about budgets or rent increases. Join this session to gain thoughtful insights and strategies to help your board navigate these nuanced considerations.

11:00 a.m. – 12:15 p.m.

Master Strategic Planning by Leveraging Diverse Perspectives

Organizations must conduct strategic planning to secure their long-term sustainability. The typical planning process involves setting goals, identifying actions needed to achieve those goals, and mobilizing resources to implement those actions. In addition, achieving the best outcomes requires intentionality and innovation in aligning mission and values, broadening stakeholder engagement, using integrated dashboards to manage data, and addressing challenging market gaps without overlooking popular trends. This session will help you harness the power of diverse perspectives to craft creative, comprehensive strategies that align closely with evolving sector demands and market opportunities. Don’t miss this opportunity to learn how other organizations and leaders approach strategy development and who they include in the strategic planning process.

3:30 – 4:45 p.m.

Make Sure Your Next Project Resonates with Consumers

Nonprofit providers often face criticism for lagging behind their for-profit counterparts in developing new residential offerings. Fortunately, there is much to celebrate in our sector, considering recent and notable market-rate communities that nonprofit providers have brought to the market. These communities have resonated with consumers and achieved impressive occupancy rates. This session will showcase a diverse group of providers whose new offerings have captivated older consumers in their respective markets. Discover the unique programs and features of these campuses and the common elements they share. You’ll return home more confident about advancing projects under development or in your pipeline, whether designed to introduce new, repositioned, or expanded campuses to your market.

11:00 a.m. – 12:15 p.m.

Master Strategic Planning by Leveraging Diverse Perspectives

Organizations must conduct strategic planning to secure their long-term sustainability. The typical planning process involves setting goals, identifying actions needed to achieve those goals, and mobilizing resources to implement those actions. In addition, achieving the best outcomes requires intentionality and innovation in aligning mission and values, broadening stakeholder engagement, using integrated dashboards to manage data, and addressing challenging market gaps without overlooking popular trends. This session will help you harness the power of diverse perspectives to craft creative, comprehensive strategies that align closely with evolving sector demands and market opportunities. Don’t miss this opportunity to learn how other organizations and leaders approach strategy development and who they include in the strategic planning process.

11:00 a.m. – 12:15 p.m.

Strategic Pathways: The Evolution of the LPC Model

The life plan community model has been undergoing significant transitions as providers pursue a variety of strategies to ensure vibrant futures for their organizations and the individuals they serve. Some providers are rebalancing service lines or adjusting the size of communities. Others are working to align consumer preferences with their organization’s mission, history, market dynamics, reimbursement rates, and projected utilization trends. This session will feature an in-depth and informed discussion with a diverse panel of providers who have chosen various paths to success. Panelists will help you understand the internal and external dynamics affecting your organizationu2018s journey and provide a clear vision of the options that could help secure its future.

1:45 – 3:00 p.m.

Retain Staff by Building a Culture of Engagement

Ensuring that employees feel engaged and connected to their workplace’s culture is critical to retaining team members for the long term. Yet, retention remains a significant challenge for many organizations in the aging services sector. This session will provide the guidance you need to create a workplace environment where staff are more likely to stay, contribute, and thrive because they feel valued, heard, and supported. Engage with leaders from LeadingAge member communities as they share proven strategies and best practices for improving workplace culture and fostering employee engagement. Take home actionable insights and ideas for cultivating a more supportive work environment and engaging your staff more effectively.

11:00 a.m. – 12:15 p.m.

New Research: Do Medicaid Payments Cover Care Costs?

Medicaid is the primary payer for nursing home care, covering over 60% of all residents on a typical day. Setting nursing home reimbursement rates too high can lead to excess profits at taxpayers’ expense. Yet, nursing homes need appropriate reimbursement to invest in nursing staff and other quality improvement initiatives. This session will provide new information on the relationship between Medicaid nursing home reimbursement rates and reported care costs. Presenters will share findings from their independent assessment of Medicaid reimbursement and the costs associated with Medicaid-reimbursed nursing home care. Their setting-by-setting analysis, funded by the U.S. Department of Health and Human Services, revealed that the average nursing home receives only 82 cents in reimbursement for each dollar it spends providing care to a Medicaid recipient.

1:45 – 3:00 p.m.

Expand Your Mission by Becoming an Affordable Housing Provider

Can life plan community sponsors become affordable housing providers? This session will answer that question by exploring how the Low-Income Housing Tax Credit (LIHTC) program could help your organization broaden its mission, promote economic diversity and inclusion, and address a critical need. A panel of providers at various stages of LIHTC-funded projects will share their experiences with affordable housing, from initial planning to implementation. Presenters will offer their insights into the LIHTC process and help you assess how an affordable housing development project could align with your community’s mission and strategic goals. Whether new to LIHTC or looking for inspiration, this session will leave you with a better understanding of the opportunities associated with affordable housingu2014and practical strategies to help you seize them.