1:45 – 3:00 p.m.

Unlock the Power of Data Analytics

Imagine using data analytics to anticipate your organization’s staffing needs, deploy staff efficiently, or pinpoint burnout risks and solutions. Consider the advantages of employing predictive analytics to identify residents with health risks so you can use proactive interventions to improve outcomes and lower costs. Fortunately, these technological advances aren’t a distant dream. This session will demonstrate that they are rapidly becoming a strategic necessity for providers facing mounting workforce and care-related challenges. Presenters will help you understand how your organization can harness its data to stay competitive and responsive to the needs of older adults. Join this session to discover how data analytics can help you tackle critical issues in care delivery, optimize resource allocation, and meet emerging operational demands.

3:30 – 4:45 p.m.

Policy Update: Achieving Affordable Housing Goals

LeadingAge works diligently with Congress and federal housing agencies to achieve our bold policy goals to preserve, expand, and enhance affordable housing for older adults. This session will offer an overview of that work. Staff from congressional offices and the U.S. Department of Housing and Urban Development (HUD) will be on hand to discuss their goals regarding housing for older adults. In addition, LeadingAge’s Advocacy Team will help you prepare for Lobby Day by exploring how congressional and HUD goals align with LeadingAge’s goals and the areas where they diverge. Join us as we review funding, policy, and operational issues affecting affordable housing, including the Low-Income Housing Tax Credit program, housing plus services and service coordination initiatives, asset limits, insurance, and inspections.

3:30 – 4:45 p.m.

How is AI Transforming Aging Services?

Artificial Intelligence (AI) is poised to transform the aging services sector, leading to significant advancements in care delivery, operations, and resident engagement. This session will explore AI tools and systems that use advanced algorithms to analyze data, identify patterns, and provide actionable insights. Presenters will explain predictive analytics, which can anticipate resident health needs and enable proactive measures; automated task management, which can streamline workflows; and conversational AI, which can reduce loneliness among residents and improve their quality of life. You’ll also get a peek at future trends, including advanced safety monitoring technologies and systems that respond dynamically to changes as they happen. Don’t miss this opportunity to discover how strategic AI implementation can empower your organization to address emerging challenges and elevate the standard of care.

11:00 a.m. – 12:15 p.m.

The Role of Virtual Reality in Aging Services

Virtual reality (VR) technologies create a computer-generated environment that immerses headset-wearing users in their simulated surroundings. Since the 1950s, VR has powered experimental theater productions, flight simulators, and video games. Now, it’s making an impact in senior living communities. Residents use VR to enjoy virtual travel, social connections, and engaging activities. VR training sessions help frontline caregivers develop empathy, enhance their caregiving skills, and boost their confidence. Even rehabilitation departments recognize that VR-powered therapy sessions can help older adults maintain mobility and independence. This session will take you on a tour of all the possibilities VR holds for your organization. Don’t miss this opportunity to explore VR’s ability to create more interactive, supportive, and person-centered experiences for residents and team members while elevating care to a new level.

3:30 – 4:45 p.m.

Legal and Regulatory Issues to Monitor in 2025 and Beyond

Providers of housing, care, and services for older adults face a variety of legal and regulatory risks and challenges. This session will highlight key issues and trends to monitor in 2025 and beyond. Presenters will cite examples from recent legal cases and explore evolving regulatory requirements designed to govern the security of electronic health information, discrimination based on disability, and other issues. They will also provide data on adverse events, such as falls, that can lead to increased risk. You’ll take home recommended strategies and practices to support compliance, risk management, and the well-being of residents and clients.

3:30 – 4:45 p.m.

Plan for the Future by Tapping the Wisdom of Retired CEOs

The wisdom of retired leaders in aging services is an untapped resource that could help us ponder current opportunities and challenges and plan for a vibrant future. During this session, a panel of retired CEOs will reflect on a variety of topics, including what kept them up at night while leading an aging services organization, their current concerns about our sector, what issues they understand more clearly now that they are retired, what they would have done differently, and what they believe today’s aging services CEOs can do now to ensure a vibrant future for older adults and the organizations that support them. Don’t miss this opportunity to hear the reflections, insights, concerns, and hopes of our field’s retired leaders.

3:30 – 4:45 p.m.

Turning Skilled Nursing Skeptics into Believers

Are your leadership team, board, and key stakeholders skeptical about the skilled nursing model? This session might change their minds. A panel of mission-driven LeadingAge member providers will explain why they are investing in, reinventing, or transforming the skilled nursing model into a high-quality, valuable service line that meets organizational needs while addressing critical service gaps. Learn how the panelists have navigated key skilled nursing challenges—including consumer preferences, reimbursement pressures, workforce issues, and rising costs—and how these challenges have shaped organizational decision-making. Discover strategies to help your organization’s leaders and board members adopt a shared vision for the future of skilled nursing. You’ll take home innovative approaches to reinventing and strengthening the skilled nursing model.

3:30 – 4:45 p.m.

Welcoming Residents to Your Board: What You Should Know

As consumer expectations evolve, many senior living residents want to play meaningful roles in governing their organizations. Residents can contribute valuable skills and perspectives to an organization’s board of directors, but their board membership raises serious questions about conflicts of interest, representation, and governance dynamics. How can boards effectively include residents while safeguarding the organization’s long-term health? This session will explore the complexities of resident participation on governing boards. Presenters will discuss how to vet and nominate residents for board positions. They will also answer questions about whether resident board members should serve as officers or recuse themselves from decisions about budgets or rent increases. Join this session to gain thoughtful insights and strategies to help your board navigate these nuanced considerations.

11:00 a.m. – 12:15 p.m.

Master Strategic Planning by Leveraging Diverse Perspectives

Organizations must conduct strategic planning to secure their long-term sustainability. The typical planning process involves setting goals, identifying actions needed to achieve those goals, and mobilizing resources to implement those actions. In addition, achieving the best outcomes requires intentionality and innovation in aligning mission and values, broadening stakeholder engagement, using integrated dashboards to manage data, and addressing challenging market gaps without overlooking popular trends. This session will help you harness the power of diverse perspectives to craft creative, comprehensive strategies that align closely with evolving sector demands and market opportunities. Don’t miss this opportunity to learn how other organizations and leaders approach strategy development and who they include in the strategic planning process.

3:30 – 4:45 p.m.

Make Sure Your Next Project Resonates with Consumers

Nonprofit providers often face criticism for lagging behind their for-profit counterparts in developing new residential offerings. Fortunately, there is much to celebrate in our sector, considering recent and notable market-rate communities that nonprofit providers have brought to the market. These communities have resonated with consumers and achieved impressive occupancy rates. This session will showcase a diverse group of providers whose new offerings have captivated older consumers in their respective markets. Discover the unique programs and features of these campuses and the common elements they share. You’ll return home more confident about advancing projects under development or in your pipeline, whether designed to introduce new, repositioned, or expanded campuses to your market.

3:30 – 4:45 p.m.

Medicaid in 2025: Anticipating the Program’s Restructuring

Medicaid will be in the limelight this year if the Trump Administration and the Republican-controlled Congress follow through on their stated intention to overhaul the program’s financing. If implemented, these changes could significantly impact nursing homes, assisted living communities, and home and community-based service providers. Capitol Hill staff, administration representatives, and other policy experts will use this session to explore potential changes to the Medicaid program and describe how these changes could affect how states finance Medicaid, the services or populations Medicaid programs cover, and how some aging services staff access health care coverage. You’ll leave this session with a better understanding of what could be in store and how to make your voice heard during conversations about Medicaid’s restructuring.

11:00 a.m. – 12:15 p.m.

Master Strategic Planning by Leveraging Diverse Perspectives

Organizations must conduct strategic planning to secure their long-term sustainability. The typical planning process involves setting goals, identifying actions needed to achieve those goals, and mobilizing resources to implement those actions. In addition, achieving the best outcomes requires intentionality and innovation in aligning mission and values, broadening stakeholder engagement, using integrated dashboards to manage data, and addressing challenging market gaps without overlooking popular trends. This session will help you harness the power of diverse perspectives to craft creative, comprehensive strategies that align closely with evolving sector demands and market opportunities. Don’t miss this opportunity to learn how other organizations and leaders approach strategy development and who they include in the strategic planning process.