3:30 – 4:45 p.m.

The CEO as Culture Champion: A Leadership Imperative

A strong organizational culture is never accidental. It is shaped, modeled, and reinforced by an organization’s leaders. That culture fuels an organization’s quality and accountability because it is grounded in deeply held values such as empathy, belonging, trust, and empowerment. This session will feature a panel of aging services leaders who have embraced their role as “culture champions.” These leaders will explain how they intentionally nurture their organizations' culture by strengthening relationships among team members, elevating their organization’s brand, and aligning all stakeholders around a shared mission. An organizational health expert will be on hand to unpack the unique dynamics of culture in nonprofit aging services organizations and share lessons from other sectors that have elevated culture as a strategic priority.

3:30 – 4:45 p.m.

How is Your State Protecting Life Plan Community Consumers?

Curious which states have “on-the-books” protections for current and prospective residents of life plan communities? This session will offer a guided tour of how state statutes codify these protections. Presenters will examine statutory language across various areas, including residents’ rights related to annual fee increases, the right to organize and relocate, marketing materials and communication requirements, resident representation on boards of directors, grievances and arbitration, and ownership transitions. You’ll gain insight into unusual or notable statutory language that makes certain states examples to emulate—or to avoid. An expert panel will also discuss how current law and advocacy shape interactions between life plan communities and consumers, and the implications of this advocacy for life plan community leaders.

11:00 a.m. – 12:15 p.m.

Redefining Wellness as Longevity for All

A growing number of longevity experts view wellness not as a program but as a lifestyle focused on extending the healthspan—the number of years individuals can live with physical, cognitive, and emotional well-being. This is a welcome shift. However, providers of aging services must be careful to embrace the value of a long healthspan without reinforcing ageism or ableism. This session will explore how your organization can prioritize purpose, engagement, and belonging for all ages and abilities. You’ll learn to integrate wellness and longevity into organization-wide planning, respond to evolving wellness trends, and work with residents to co-create communities that help people thrive, not just age. Join thought leaders and innovators as they reimagine a future where every individual is represented and valued along the path to wellness.

1:45 – 3:00 p.m.

The Next Horizon for Emerging Technologies

Many emerging technologies have the potential to reshape how aging services organizations deliver care, engage residents, and manage their business operations. This session will preview these promising tools. Presenters will introduce you to sensor-based environments designed to enhance safety, independence, and proactive care; artificial intelligence-powered tools that can help you make better, faster decisions; engagement platforms that could reduce loneliness and support residents’ daily routines; and emerging health and wellness technologies that have the potential to enhance mental health, mobility, and well-being. Explore how these solutions are evolving, what needs they address, and how to evaluate them before adoption.

3:30 – 4:45 p.m.

The Transformative Power of Repositioning

Providers of aging services face a range of challenges as they seek to deliver high-quality services and supports to more older adults. Securing capital for new construction projects and land purchases is becoming increasingly expensive. Suitable land bordering or near existing campuses is increasingly scarce. As a result, most providers invest in repositioning and expanding capacity at existing campuses rather than building new ones. LeadingAge providers and their architects will offer insights to help you update your organization’s aging assets to meet the needs and preferences of new cohorts of older adults. Don’t miss this opportunity to learn about transformational repositioning projects, reflect on their successes, and apply the lessons providers have learned along the way.

3:30 – 4:45 p.m.

The Transformative Power of Repositioning

Providers of aging services face a range of challenges as they seek to deliver high-quality services and supports to more older adults. Securing capital for new construction projects and land purchases is becoming increasingly expensive. Suitable land bordering or near existing campuses is increasingly scarce. As a result, most providers invest in repositioning and expanding capacity at existing campuses rather than building new ones. LeadingAge providers and their architects will offer insights to help you update your organization’s aging assets to meet the needs and preferences of new cohorts of older adults. Don’t miss this opportunity to learn about transformational repositioning projects, reflect on their successes, and apply the lessons providers have learned along the way.

1:45 – 3:00 p.m.

Reducing Social Isolation through Creative Aging Initiatives

Music, movement, and the visual arts can be powerful catalysts for resident connection, engagement, and well-being across senior living and community-based settings. This session will introduce you to arts-based programs that have been shown to reduce social isolation and loneliness among participants and to improve mood and quality of life. You’ll meet the leader of Goddard House, a Boston-based assisted living and memory support community that intentionally integrates the arts and music into residents' daily lives and sponsors programs that offer similar opportunities in local senior housing communities. Researchers on the panel will review current studies that illustrate the scope, impact, and effectiveness of these and other arts-based interventions. You’ll gain valuable strategies to help you enhance the resident experience in your senior living community.

1:45 – 3:00 p.m.

Peer Coaching in Action

By pairing individuals with similar roles or professional backgrounds, peer coaching programs foster trust, empathy, and shared understanding—creating stronger connections and more meaningful support. This collaborative approach not only supports skill development, but can also improve job satisfaction, strengthen retention, and reduce turnover. During this session, two aging services providers will discuss both the benefits and the realities of launching and sustaining these programs, including addressing financial constraints and securing leadership buy-in. They will also share how these programs have helped team members build stronger relationships, enhance their professional skills, and bring invaluable benefits to the communities they serve. You’ll take away insights and best practices for designing and implementing a peer coaching program in your organization.

11:00 a.m. – 12:15 p.m.

Technology Adoption: Cultivating a Culture of Curiosity

Purchasing the right technology for your senior living organization is far more complex than simply ordering the right tool and plugging it in. This session will offer proven strategies to help your organization cultivate a culture of curiosity, collaboration, and continuous learning, so team members confidently adopt technology rather than quietly resist it. Presenters will teach you how to ensure that new technology aligns with your organization’s mission, resident experience, workforce challenges, and strategy. You’ll also learn how to engage frontline staff, managers, and cross-functional teams in selecting, testing, and refining technology solutions. Don’t miss this opportunity to ensure that technology adoption becomes part of how your organization learns and evolves, rather than a one-off initiative that struggles to gain traction.

3:30 – 4:45 p.m.

The CEO as Culture Champion: A Leadership Imperative

A strong organizational culture is never accidental. It is shaped, modeled, and reinforced by an organization’s leaders. That culture fuels an organization’s quality and accountability because it is grounded in deeply held values such as empathy, belonging, trust, and empowerment. This session will feature a panel of aging services leaders who have embraced their role as “culture champions.” These leaders will explain how they intentionally nurture their organizations' culture by strengthening relationships among team members, elevating their organization’s brand, and aligning all stakeholders around a shared mission. An organizational health expert will be on hand to unpack the unique dynamics of culture in nonprofit aging services organizations and share lessons from other sectors that have elevated culture as a strategic priority.

1:45 – 3:00 p.m.

The Next Horizon for Emerging Technologies

Many emerging technologies have the potential to reshape how aging services organizations deliver care, engage residents, and manage their business operations. This session will preview these promising tools. Presenters will introduce you to sensor-based environments designed to enhance safety, independence, and proactive care; artificial intelligence-powered tools that can help you make better, faster decisions; engagement platforms that could reduce loneliness and support residents’ daily routines; and emerging health and wellness technologies that have the potential to enhance mental health, mobility, and well-being. Explore how these solutions are evolving, what needs they address, and how to evaluate them before adoption.

1:45 – 3:00 p.m.

The Value of Home-Based Caregivers: Using Evidence to Drive Policy Change

Home-based care is integral to the aging services sector. Yet professional caregivers who work in clients’ homes often feel undervalued by the public, providers, policymakers, and consumers. This session will explore how results from a randomized controlled trial of aides caring for community-dwelling older adults with heart failure could shift those perceptions. Researchers found that an education and communication intervention improved aides' self-efficacy and knowledge, resulting in fewer self-reported, preventable 911 calls and potentially saving health care dollars. Presenters will discuss how these positive findings demonstrate the value of home-based caregivers and could inform federal and state policy recommendations for home care, home health, and the direct care workforce.